Sustaining Engineering Services

Topscom offers sustaining engineering services designed to provide hardware and software maintenance and pre- and post-sales technical support to extend the life cycle of products.

Hardware Maintenance

• Investigate and fix hardware defects

• Implement hardware design changes

• Component obsolescence projects

• Cost reduction including cost-effective components and higher levels of integration to reduce costs and improve profits

Software Maintenance

• Analysis and simulation of software defects to understand the nature of problem in controlled environments

• Software updates and engineering documentation

• Design and incorporate new features into existing software

• Maintenance releases and testing

• Regression testing to confirm that existing features have not been affected by software changes

• Utilize software source code revision control system and a problem tracking system during software maintenance

Pre- and Post-Sales Technical support

• Pre-sales support to assist customers with technical queries on products and applications, assess network designs, and test configurations for suitability

Post-sales support for complex products used to build carrier-grade  networks, ranging from simple questions regarding equipment configuration to more complicated system defect diagnosis and repair